Module 5: The Case Manager

Module 5: The Case Manager & Reporting

LISTEN To Audio Files:

Dave Van Patten: Continued Support

Myron James: Role of the Case Manager


  • Identify relevant responsibilities of a case manager
  • Become familiar with monthly reporting requirements

Key Points:

Case managers exist to support you and your mentoring relationship. They are your first line of defense and can help answer questions or concerns you might have. Case management refers to the “oversight practices employed by a program that lead to active mentor matches and successful cadet placement” within the Post-Residential Phase. The case manager ensures the key elements of a positive mentor and mentee relationship are in place. These elements are outlined in the contract that you will receive. “Active mentor matches” refer to situations in which mentors and mentees are fulfilling their contact requirements and meeting monthly reporting requirements.
Case manager duties might include, but are not limited to: maintaining monthly communication with mentors, monitoring and recording mentoring activities and contacts, recording cadets’ placement activities, and maintaining and reporting on contact with cadets who are active duty military.
Perhaps most importantly, case managers act as cadet advocates, helping them to stay on the right track and make progress in attaining their P-RAP goals, assisting in NGYCP’s mission of producing program graduates with the skills, education, and self-discipline necessary to succeed as adults.


___ Review the Resources
___ Complete Activities
___ Complete the Module 5 Questions


Website – View Monthly Mentor Report


This module reviews the role of the case manager as an individual that is there to assist you during your mentoring relationship.  Always go to your case manager for questions that are specific to your cadet and/or the ChalleNGe program with which you volunteer. So, to start, contact your case manager, introduce yourself, and ask your case manager to supply you with a copy of the case manager report or ask for guidance on what information the case manager expects from the mentor (when and in what format?).  In addition, consider drafting a schedule for yourself to help with your time management approach to mentoring with ChalleNGe.